Frequently asked questions
What is Mugshots Australia?
Mugshots Australia creates unique ceramic mugs, totes, and coasters featuring original landscape photography embedded in the names of Australian suburbs and cities. Each item celebrates the beauty of the places we love.
How are Mugshots Australia products made?
Each item is printed on demand using high-quality materials. Mugs are 11oz ceramic, dishwasher and microwave safe, and printed locally in Australia to ensure the best quality and to support local suppliers.
How long does it take to receive my order?
Because each product is made especially for you when you order, please allow 5–10 business days for production and shipping within Australia. Delivery times may vary slightly depending on your location.
Can I request a custom design?
Yes! We welcome custom design requests. You can submit your ideas or inspiration images through our Custom Mug Request form in the website menu. Please note that custom designs may take longer to produce.